Privacy Policy of BetMica

Data We Collect

• Account data: name, date of birth, email address, phone number, and country of residence.
• Identity verification data: government-issued identification documents, proof of address, and photographs submitted for age and identity checks.
• Payment data: payment method details, transaction history, and information needed to process deposits and withdrawals.
• Device and usage data: IP address, browser type, device identifiers, login times, and gameplay activity.

Your Rights

Subject to applicable data-begmtp law, you have the right to access the personal data we hold about you, request correction of inaccurate data, and request deletion where retention is no longer required. You also have the right to object to certain processing and to request portability of your data in a structured, commonly used format.

If you believe we have not handled your data correctly, you may lodge a complaint with UK Gambling Commission (UKGC) or the relevant supervisory authority in your country of residence.

Security Measures

We apply technical and organizational measures to protect your data against unauthorized access, loss, or misuse. These measures include encryption of sensitive data, restricted internal access, and regular security reviews of our systems.

Marketing Preferences

You may opt in or out of marketing communications at any time through your account settings or by using the unsubscribe link in any marketing email. Opting out of marketing does not affect transactional communications related to your account or transactions.

Why We Process Your Data

We process your data to perform our contract with you, including creating and managing your account, processing payments, and providing access to games. We also process data to comply with legal obligations such as verifying that you meet the 18 minimum age requirement and conducting anti-money-laundering checks.

Additional processing supports the security of our platform, including fraud prevention and detection of suspicious activity. Where you have given consent, we also use your data to send marketing communications about promotions and new features.

Legal Basis for Processing

• Performance of a contract, to provide the services you request.
• Compliance with legal obligations, including age verification and anti-money-laundering requirements.
• Legitimate interests, for fraud prevention and platform security.
• Consent, for marketing communications, which you may withdraw at any time.

For players in the European Union, these legal bases are defined under the General Data Protection Regulation (GDPR). For players outside the European Union, we rely on the equivalent bases recognized under applicable data-begmtp law in your jurisdiction.

Data Retention

We retain personal data for as long as necessary to provide our services and to meet legal and regulatory obligations. Identity verification and transaction records are typically retained for a period required under applicable anti-money-laundering rules, even after your account is closed.

Marketing data is retained until you withdraw your consent or until it is no longer needed for the purpose for which it was collected. Once retention periods expire, we delete or anonymize your data.

Sharing Your Data

We share personal data only where necessary and with parties bound by appropriate confidentiality and security obligations.

• Payment providers, to process deposits and withdrawals.
• Game providers, to enable gameplay and verify fair outcomes.
• Identity verification providers, to confirm your age and identity.
• Regulatory and law enforcement authorities, where required by law or a valid request.

Changes to This Policy and Contact

We may update this policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on betmicaonline.co.uk, and significant changes will be communicated to you.

If you have questions about this policy or wish to exercise your rights, please contact us at [email protected]. If you or someone you know needs support regarding gambling, resources are available at GamCare (0808 8020 133) – https://www.gamcare.org.uk/; BeGambleAware – https://www.begambleaware.org/.